Privacy Policy

Last updated: September 2026

Eurasia Global DMC Pvt. Ltd. ("we", "us", "our") is committed to protecting the privacy of all individuals who interact with our website and services. This Privacy Policy explains what personal data we collect, how we use it, who we share it with, and your rights regarding your data.

1. Information We Collect

a) Information You Provide

• Account registration: Name, email address, phone number, company name, business type, and login credentials when you register as a travel agent, vendor, or partner.
• Booking inquiries: Travel dates, destinations, passenger details, hotel preferences, meal preferences, and special requests.
• Contact forms: Name, email, phone number, and message content when you reach out to us.
• Newsletter subscription: Email address when you subscribe to our newsletter.

b) Information Collected Automatically

• Device and browser data: IP address, browser type, operating system, device type, and screen resolution.
• Usage data: Pages visited, time spent on pages, referral source, and navigation paths through our website.
• Cookies: We use cookies and similar technologies to enhance your browsing experience, analyze site traffic, and personalize content. See Section 7 for our Cookie Policy.

2. How We Use Your Information

We use the collected information for the following purposes:

• Processing and managing travel bookings, inquiries, and quotations
• Communicating with you about your bookings, account, or inquiries
• Sending newsletters, promotional offers, and travel deals (with your consent)
• Verifying agent and vendor accounts and managing partnerships
• Improving our website, services, and user experience
• Analyzing website traffic and usage patterns
• Complying with legal obligations and resolving disputes
• Detecting and preventing fraud or unauthorized access

3. Data Sharing

We do not sell your personal data. We may share your information with:

• Vendor partners: When processing bookings, we share relevant travel details (destinations, dates, passenger count, preferences) with our verified vendors. We never share agent company names, contact details, or pricing with vendors — only masked query information.
• Service providers: We use third-party services for email delivery (Zoho SMTP), website analytics (Google Analytics, Microsoft Clarity), and reCAPTCHA (Google). These providers may process data on our behalf in accordance with their own privacy policies.
• Legal requirements: We may disclose information if required by law, court order, or government regulation, or to protect our rights, property, or safety.

4. Data Security

We implement appropriate technical and organizational measures to protect your personal data, including:

• SSL/TLS encryption for all data transmitted between your browser and our servers
• Password hashing using industry-standard algorithms (bcrypt)
• JWT-based authentication with secure, HTTP-only cookies
• Role-based access controls limiting data access to authorized personnel only
• Regular security reviews and updates

While we take reasonable precautions, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security of your data.

5. Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, or as required by law. Specifically:

• Account data: Retained for the duration of your account and for 2 years after account closure.
• Booking records: Retained for 7 years for accounting and legal compliance.
• Newsletter subscriptions: Retained until you unsubscribe. You can unsubscribe at any time using the link in our emails.
• Contact form submissions: Retained for 1 year.
• Analytics data: Retained as per Google Analytics and Microsoft Clarity retention policies.

6. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Correction: Request correction of inaccurate or incomplete data.
• Deletion: Request deletion of your personal data, subject to legal retention requirements.
• Opt-out: Unsubscribe from marketing communications at any time.
• Data portability: Request your data in a structured, machine-readable format.
• Withdraw consent: Where processing is based on consent, you may withdraw it at any time.

To exercise any of these rights, please contact us at sales@eurasiaglobal.net. We will respond within 30 days.

7. Cookie Policy

Our website uses the following types of cookies:

• Essential cookies: Required for the website to function properly, including authentication tokens and session management.
• Analytics cookies: Google Analytics (GA4) and Microsoft Clarity to understand how visitors use our site. These collect anonymized usage data.
• Functional cookies: Remember your preferences such as language and region settings.

You can manage cookie preferences through your browser settings. Disabling essential cookies may affect website functionality.

8. Third-Party Links

Our website may contain links to third-party websites (social media platforms, partner websites, payment gateways). We are not responsible for the privacy practices or content of these external sites. We encourage you to read their privacy policies before providing any personal information.

9. Children's Privacy

Our services are intended for business users (travel agents, vendors, and partners) and are not directed at individuals under the age of 18. We do not knowingly collect personal data from children. If you believe we have inadvertently collected such data, please contact us and we will delete it promptly.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically. Continued use of our services after changes are posted constitutes acceptance of the updated policy.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us: