Eurasia Global DMC — Frequently Asked Questions for Travel Agents

Question 1

How do I register as a travel agent partner?

Accepted Answer

Visit our Become a Partner page and fill out the registration form with your agency details, contact information, and travel industry credentials. Our team will review your application and send you partner credentials via email within 1-2 business days.

Question 2

What's the approval timeline for new partner applications?

Accepted Answer

Most partner applications are approved within 1-2 business days. We verify your agency credentials and compliance status during this period. You'll receive a confirmation email with your login credentials and next steps once approved.

Question 3

What documents do I need to provide for registration?

Accepted Answer

You'll need your agency name, business registration number, contact details, and preferred email. If you're a sole proprietor, we may request additional verification. If you have questions about specific requirements, contact our sales team on WhatsApp.

Question 4

Can I manage multiple travel agencies under one account?

Accepted Answer

Each agency requires a separate partner account for proper rate tracking and commission management. However, we can link accounts for consolidated reporting. Contact our support team for multi-agency setup.

Question 5

What credentials do I need to qualify as a partner?

Accepted Answer

You should be a registered travel agency with verifiable IATA, ATTA, or local travel industry credentials. Freelance travel consultants and individual agents may qualify depending on booking volume and experience.

Question 6

What are your wholesale rates?

Accepted Answer

Rates vary by destination, season, and package type. All partner rates are significantly discounted from retail prices, with transparent net pricing. You'll see exact rates when you browse packages in your partner dashboard. Rates include full margin control for your clients.

Question 7

How do commissions work on Eurasia Global?

Accepted Answer

You earn commissions on every booking you make. Commission rates are transparent and vary by package type (typically 10-25% depending on destination and season). You retain full control over your client markup and margin.

Question 8

When do I receive my commission payment?

Accepted Answer

Commissions are calculated and available for withdrawal after client departure confirmation. Most partners receive payments within 7-10 business days of trip completion, depending on your payment method.

Question 9

Can I negotiate rates for bulk bookings?

Accepted Answer

Yes. Our dedicated account managers work with high-volume partners to customize rates. If you're planning multiple bookings, contact your account manager to discuss volume-based rate negotiations.

Question 10

What support is available for partners?

Accepted Answer

You get a dedicated account manager plus 24/5 support team access. Our ops team responds to all inquiries within 48 hours. You can reach support via email, WhatsApp, or your partner portal for urgent issues.

Question 11

How quickly can I get a custom quote?

Accepted Answer

Our standard response time is 48 hours for custom quote requests. For urgent quotes (same-day), message our sales team on WhatsApp at +91-854-295-1004, and we'll prioritize your request.

Question 12

What documents do you provide with bookings?

Accepted Answer

We provide complete agent-ready documents including detailed itineraries, supplier vouchers, rate sheets, and branded invoices. All documents are instant and ready to send directly to your clients.

Question 13

Do you provide marketing materials for my clients?

Accepted Answer

Yes. We provide destination guides, package highlights, and promotional materials. You can request customized content for specific destinations or seasons from your account manager.

Question 14

Which regions and countries do you cover?

Accepted Answer

We provide wholesale packages for Central Asia (Uzbekistan, Kazakhstan, Tajikistan), Caucasus (Azerbaijan, Georgia, Armenia), Turkey, and Eastern Europe (Russia). Each region has dozens of pre-built packages with custom options available.

Question 15

What types of packages do you offer?

Accepted Answer

We offer a variety of package types including cultural tours, adventure trips, luxury escapes, group packages, and corporate incentive travel. All packages can be customized for individual clients or group sizes.

Question 16

How often are new packages added?

Accepted Answer

New packages are added monthly, and existing packages are refreshed seasonally (Spring, Summer, Fall, Winter). You can request specific package types or destination combinations from your account manager.

Question 17

Do you offer seasonal or promotional packages?

Accepted Answer

Yes. We run seasonal promotions throughout the year with special rates during off-peak and shoulder seasons. Promotional packages are highlighted in your partner dashboard with limited availability notices.

Question 18

How do I access my partner dashboard?

Accepted Answer

After approval, you'll receive login credentials via email. Simply visit our partner portal, enter your email and password, and you'll access your dashboard with all available packages, rates, and booking history.

Question 19

Can I customize packages for my specific client needs?

Accepted Answer

Absolutely. While we offer pre-built packages, all are fully customizable. Use the inquiry form to request modifications like different dates, added services, or group sizes. Our team will provide a custom quote within 48 hours.

Question 20

What happens if my client needs to modify or cancel their booking?

Accepted Answer

All modifications and cancellations are handled through your partner portal or by contacting your account manager. Policies vary by supplier and booking terms. Your account manager will work with you to find the best solution for your client.

Question 21

How do I track my bookings and commission earnings?

Accepted Answer

Your partner dashboard provides real-time tracking of all active bookings, completed trips, and commission earnings. Detailed reports are available for any date range, helping you track performance and revenue.

Question 22

What if I have a problem or complaint about a booking?

Accepted Answer

Contact your dedicated account manager immediately. We have a formal escalation process to resolve issues within 24-48 hours. Most concerns are resolved directly through your account manager without delay.

Follow us on social media

Frequently Asked Questions

Registration & Approval